Warranty
All SVA IoT SIM Cards include a 1-year extended warranty. If your SIM develops a fault due to a manufacturing defect (excluding physical or user-caused damage), we will replace it free of charge upon presentation of valid proof of purchase.
Physical SIM Cards
- If your SIM is not working, due to physical damage or any other reason, you can request a refund within 7 days of receiving your package.
- Contact contact@ioot.co with your order number and a description of the issue, and we will guide you through the process.
- If you simply change your mind and decide not to use the SIM, with no fault on our end, this is not eligible for a refund.
eSIMs
- Once the QR code has been delivered by email, the purchase is non-refundable.
- If the eSIM is defective or cannot be activated due to a technical issue, please contact our customer support for assistance.
Important
- If any data has been used before a refund is approved, the cost of the data consumed will be deducted from the refund amount.
- For any fault due to a manufacturing defect, proof is mandatory for refund or replacement.