FAQ

IOOT is a connectivity service for IoT and everyday connected devices. Instead of a traditional phone plan, you choose a data package, insert or activate your IOOT SIM, and stay connected, with transparent pricing and no hidden fees.

IOOT SIM kits and data packages are available exclusively through our website. We don’t currently sell through physical retail stores.

If your device is unlocked and has a SIM card slot, it’s very likely compatible. IOOT supports a wide range of devices, including security cameras, trail cameras, routers, GPS trackers, smartwatches, tablets, and other connected hardware.

IOOT SIM cards come in a 3 in 1 pre-cut format (standard, micro, and nano), so you can pop out the size that fits your device.

A SIM card is a small smart card that stores the identity information your device needs to authenticate and connect to a mobile network, enabling data and, on standard plans, calls and texts.

Yes. For bulk or business orders, contact us at contact@ioot.co with your requirements, and our team will follow up with pricing and next steps.

Yes. You can run an IOOT SIM alongside a SIM from another provider in a dual SIM device without affecting your IOOT service.

Every device and use case is different, so we price packages by data volume and validity period rather than offering one size fits all plans. If you’re unsure what you need, start with a smaller package, you can always add more, and switch to a different price plan later if needed, this is handled on a case by case basis.

Each package has a data allowance and a validity period. Your package is active until you either use up the data or reach the expiration date, whichever comes first.

Yes. A SIM can be topped up once 10% or less of its data is left, or it expires within 14 days. Healthy SIMs show as “Not due yet” until then.

No. IOOT plans are prepaid with no long term contract. You choose the package that fits, and you’re free to change or stop at any time.

IOOT supports connectivity all over Europe. Check the coverage page for your location before ordering.

Yes, as long as your device is 4G/LTE compatible and there’s network coverage in your area.

Yes. IOOT offers packages designed for cross border and travel connectivity across Europe.

Insert the SIM into your device, set the correct APN, and restart it. You should be connected automatically, no extra steps needed.

If you’re using IOOT outside your home network’s footprint, yes, enabling roaming lets your device connect to a partner network. This won’t trigger extra roaming charges on IOOT prepaid packages.

Log in to your IOOT account, find your SIM using its ICCID number, select the package you’d like renewed, and you’re done.

Your account dashboard shows current data usage, plan status, and expiration date for each SIM.

First, double check the email address on your account for typos. If everything looks correct and emails still aren’t arriving, contact contact@ioot.co and we’ll help troubleshoot.

PayPal.

It depends on whether you ordered a physical SIM or an eSIM.

For a physical SIM, if it’s not working due to physical damage or any other reason, you can request a refund within 7 days of receiving your package. Contact contact@ioot.co with your order number and a description of the issue, and we’ll guide you through the process. If you simply change your mind and decide not to use the SIM, with no fault on our end, this is not eligible for a refund.

For an eSIM, once you’ve received the QR code, there is no refund. Please confirm device compatibility before ordering.

Try the following, in order. First, confirm the SIM is inserted correctly, chip side down, as marked on the tray or slot. Second, remove and reinsert the SIM, then restart the device. Third, check that the APN is set correctly. Fourth, check that roaming is turned on. Fifth, move to an area with stronger signal, since weak coverage can cause drops. Sixth, check that the device has sufficient battery.

If none of these resolve it, contact contact@ioot.co with your device model and ICCID number.

Packages end when either the data allowance or the validity period is reached, whichever comes first. Check your usage in your account dashboard, and top up or upgrade if you’re consistently running out early.

An eSIM is a digital SIM built into your device. It gives you the same connectivity as a physical SIM, but there’s no card to insert, you activate it with a QR code instead.

On the Packages page, choose your data package, then select eSIM as your option at checkout. Complete your order as normal, no physical card will be shipped.

Once you place your order, our team reviews it, and you’ll receive your eSIM QR code by email shortly after.